CoreSupport
Questions, a bug or an idea? Write to destek@getcorefactor.com, or use Profile → Send feedback in the app. We answer within two working days.
Common questions
Steps or workouts are missing.
Open Profile → Health and allow steps, workouts and active energy. Workouts from a watch are added after you approve them on the Today screen.
Open Profile → Health and allow steps, workouts and active energy. Workouts from a watch are added after you approve them on the Today screen.
My calorie target looks low or high.
Targets are estimates from your answers and always stay within safe limits. Change your goal or pace in Settings → Goals.
Targets are estimates from your answers and always stay within safe limits. Change your goal or pace in Settings → Goals.
Moving to a new phone.
Save your account with your email in Profile → Account, then sign in with the same email on the new phone. Your data comes back with it.
Save your account with your email in Profile → Account, then sign in with the same email on the new phone. Your data comes back with it.
Managing or cancelling Pro.
Pro is billed by the App Store or Google Play. Cancel any time in your phone’s subscription settings; Pro stays until the end of the paid period.
Pro is billed by the App Store or Google Play. Cancel any time in your phone’s subscription settings; Pro stays until the end of the paid period.
Restoring a purchase.
On the Pro screen tap Restore purchases while signed in with the same Apple or Google account.
On the Pro screen tap Restore purchases while signed in with the same Apple or Google account.
Joining a coach, dietitian or studio.
Open their invite link, or enter their code in Profile → My coach. You can disconnect at any time.
Open their invite link, or enter their code in Profile → My coach. You can disconnect at any time.
The sign-in email does not arrive.
Check Spam and Promotions. Ask for a new code after a minute; codes expire after an hour.
Check Spam and Promotions. Ask for a new code after a minute; codes expire after an hour.
Deleting your data.
Profile → Account → Delete account removes your account, backup and team statistics. See the account deletion page for details.
Profile → Account → Delete account removes your account, backup and team statistics. See the account deletion page for details.
Businesses
A dietitian, PT or studio? See For businesses or write to destek@getcorefactor.com.