FAQ

Frequently asked questions

Cannot find your answer? Write to us from the support page.

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For users

Is Core Factor free?

Yes. The basics — calorie, water and step tracking — are free, forever. Pro adds macro tracking, unlimited history, the weekly menu, workout programs and more.

How are my targets worked out, and are they safe?

Your resting metabolism uses the Mifflin-St Jeor formula and your daily need your activity level. The deficit is at most 25% and never below your resting metabolism. If you are pregnant, have a health condition or take medication, talk to your doctor first.

Which devices does it run on?

iPhone and Android phones. With your OK, steps, active energy, weigh-ins and watch workouts come in from Apple Health and Health Connect.

Do I need an account?

No, you can start right away. Save an account with your email to back up your data and move it to a new phone.

Is my data safe?

Your data is stored in the EU (Frankfurt), never sold and never used for ads. Progress photos stay only on your phone. You can delete your account at any time.

Can my dietitian or PT follow me?

Yes. Open their invite code or link; they see your daily summary (calories, macros, water, steps, workouts, weight) — never your photos. Disconnect any time.

How do I cancel?

On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments and subscriptions. Pro stays until the end of the paid period.

What happens on a new phone?

If you saved your account with your email in Profile → Account, sign in with the same email on the new phone and everything comes back.

Which languages are there?

Turkish, English, Thai, Korean and Japanese.

Can I use it on the website?

The app is for your phone. The panel on this website is for dietitians, PTs and studios.

Still stuck?

Write to us from the support page or Profile → Send feedback in the app; we answer within two working days.

Download on the App StoreGet it on Google Play

Coming soon to the App Store and Google Play